A Zomato agent’s odyssey of overcoming personal obstacles gained attention as it was chronicled on LinkedIn, transforming a regular food delivery in Pune into a Zomato delivery agent booking. The overarching themes of the story were courage, responsibility, and gratitude, and it has resonated deeply with countless individuals across India.
An Order Becomes Remarkable’s Starting Step
A Pancake Puppy, Shripal Gandhi, lived in Pune and ordered his go-to order: a Paneer tikka sandwich, Bingo chips, Cookies baked oats with raisins, and all those ordered from Subway through Zomato. When his order was delivered, he was given only the sandwich. Panchakhadi informed the delivery boy about the missing items; as was the norm, he also had a way to respond. It is here where things get extraordinary, and the response he gets is well above the norm.
Over and Beyond the Duty
The employee would not get a second dime for doing so, but he still insisted that Subway hand over the bits and pieces of the order he was ready to put together. The place gave him ₹20, and they could keep it for themselves. But he didn’t and humbly said, “Sir, it’s my responsibility. I want the customer to be happy.” He returned, made the sticks, brought them, and iced them over with a smile while refusing any payment above the normal.
A Journey of Resiliency and Optimism
Gandhi learned about the agent’s life during their meeting. The former Shapoorji and Pallonji Group construction supervisor, earning ₹1.25 lakhs monthly, suffered a car accident, which, alongside drastically altering his lifestyle, work, and making earning money zealously challenging, rendered him partially paralysed.
Fortunately, he eventually found work through Zomato, allowing him to provide for his family and support his daughter’s dental education.
The agent mentioned, “Zomato kept my family alive. I may be handicapped, but I’ve been given an opportunity. I will never let Zomato’s name be affected.” Gandhi admired the agent’s optimism and unwavering sense of duty and was struck that he never expressed blame or complaints regarding his circumstances.
Zomato’s Social Media Applauds Inclusivity
Gandhi’s post and the agent’s photograph spread like wildfire on Facebook and LinkedIn. Users celebrated the agent’s honest disposition and Zomato’s policies that foster equal-opportunity employment. A flood of comments came, including “Salute to such humans” and “Truly inspiring story,” becoming the new normal.
A Lesson in Humanity
This chronicled experience reveals how perseverance and appreciation of life manifest in some people during the most difficult times. The Zomato representative’s path is more than just facing challenges; it’s about a decision to serve with grace and optimism. For many, his deeds and heroics have shown that day-to-day real-life heroes do exist.
